Computing Service

The Computing Service, when its technical and HR make it conceivable, gives technical help with the zone of ​​microcomputers and workstations.

1. MAKE a piece of the Request for Technical Assistance (Software or Hardware)

To assist its goals, we ask that you properly fill in the TECHNICAL ASSISTANCE REQUEST FORM (SOFTWARE AND HARDWARE) , filling in all the information contained in that.

In Detailed portrayal of the issue demonstrate the error message, indications, how to rehash the issue, recurrence, and so on.

In Type: Software/Hardware , show in the event that it is conceivable to which territory the issue has a place. When in doubt:

SOFTWARE: If the issue is with a program (be it Office, Firefox, the mail program ... or even Windows itself )

HARDWARE: If, despite what might be expected, the issue is something physical (computer, printer, screen, hard plate, and so forth.)

Read More: Technology support technician

2. FOLLOW-UP of the parts made and correspondence with the experts:

The administration of the parts has been incorporated into the "UA Requests" use of UACloud (open from the Notification Center and from the pending Notifications ).

Whenever you can check the status of the part or include extra perceptions, and even impart by message with the alloted professionals .

The assistance of the application "UA Requests" is remembered for the UACloud manuals .