Technical support levels

At the point when the support is appropriately sorted out, a few levels can be given where level 1 alludes to coordinate contact with the client and normal or straightforward circumstances from level 2 beginning correspondence.

Read More: What is it support technician

Level 1:

The fundamental occupation at this level is to assemble all the data of the customer and play out an examination of the side effects, they should rush to decide the arrangement. Every single general datum at this level incorporate a few techniques to tackle issues, for example, confirm occurrences on the line, for example, passwords, installation, uninstall, and re installation of programming. Another undertaking is help exploring application menus.

Level 2:

This support depends particularly on the utilization of the work area, it is found that it is done by individuals spent significant time in conveyed systems, imparted frameworks, databases, and so on ... it is important to have manuals where the procedures to be followed are bit by bit to take care of such issues.

Level 3:

This level is the one that requires the best critical thinking limit. The professionals relegated to that level are specialists, they are likewise answerable for helping the staff of level 1 and 2, additionally to do inquire about and create answers for new or obscure issues. At this level, it should initially be resolved whether the issue can be settled, on the off chance that it requires client data, sufficient opportunity to discover an answer.

Level 4:

It deals with the activity of Microsoft and Linux servers, the installation, design, interconnection, organization and activity of the servers. He is regularly answerable for the frameworks region of ​​a partnership and has at any rate 2 certifiers in the region. 4: